Which support contract eats the most hours?
Technicians log which client they're working for with one click — remotely or on site. You see hours used vs. hours included in each contract, and the profitability of every client.
— Aleš, IT support (translated from Slovenian)
Three problems every IT company with support contracts knows.
Same fee, different number of calls
Enter each client's monthly fee and the hours it includes. opiq TEAM shows hours used, the difference, and when a contract is exceeded — plus a warning when a client stays unprofitable for several months in a row.
Hours over the contract go unbilled
On every entry you choose: billable, partly billable or not billable. Log work by the hour or per piece (e.g. installing a device). At month end, the "By client" Excel export is ready for invoicing.
Who is at which client
The live team board shows who is working for which client right now and who is free — also from a phone in the field. Client-time reports count only client work; no surveillance.
- import clients and included services from Excel — the setup wizard guides you
- a reminder when a client contract expires within 30 days
- fees and salaries are visible only to the owner or people with finance access
- runs in the browser and on phones, nothing to install
Same contract, very different result.
A technician with a labor cost of €3,500 per month costs €20.11 per hour (€3,500 ÷ 174 hours). This is how opiq TEAM works out what each contract really brings in:
| Client | Monthly fee | Included | Used | Labor cost | Margin |
|---|---|---|---|---|---|
| Client A 8 workstations | €300.00 | 6.0 h | 4.0 h | €80.46 | +€219.54 |
| Client B 8 workstations | €300.00 | 6.0 h | 14.0 h | €281.61 | +€18.39 |
| Client C 3 workstations | €150.00 | 3.0 h | 9.0 h | €181.03 | −€31.03 |
Illustration with fictional data. Client B used 8 hours more than the contract covers, Client C 6 hours more. If you don't bill those hours, you work for Client B almost for free and for Client C at a loss. Try it with your own numbers in the free client profitability calculator.
From sign-up to first entry in about five minutes.
- 01
Register your company
Company name, your name and email. The trial lasts 14 days and needs no credit card.
- 02
Import clients and contracts
The wizard guides you: employees, teams, clients, services, included hours and invoices from Excel. Skip any step you don't need.
- 03
Technicians start logging
Each technician gets an email invitation. After the first week you already see which contracts are exceeded.
Plans from €19.90 per month.
Up to 20 employees: €19.90/month billed annually (€238.80 a year) or €25.90 billed monthly. Up to 40: €39.90, up to 60: €59.90 (annual). Every feature in every plan. 14-day free trial, no credit card.
Questions from IT companies
Does this replace our ticketing system?
No. opiq TEAM is not a ticketing system. It records how much time your team spent for each client and shows whether a contract pays off. Keep managing tickets in your own tool.
Do we enter passwords or access to client systems?
No. You enter the client name, the contract (fee and included hours) and the work done. Data is stored on servers in the European Union; we never share it and access it only at your explicit request when you need help.
Can technicians see fees and salaries?
No. Revenue, costs and profitability are visible only to the owner, admins or people you explicitly grant access.
Does it work in the field?
Yes. opiq TEAM runs in the phone browser, nothing to install. Start and stop the timer with one click or add past work in seconds. A forgotten timer stops itself at midnight.
Is this employee monitoring?
No. opiq TEAM does not record screens, keystrokes or location. Employees log which client they work for themselves.
What happens after 14 days?
The app reminds you a few days before. If you don't subscribe, access closes — your data stays stored and is available as soon as you subscribe.
Is the app available in English?
Yes. The app interface is available in English and Slovenian.
Where can I get help?
In the app, click "Report a problem" in the menu, or email info@opiq.si.
After the first month, you'll know which contracts are worth it.
Start your 14-day free trialScreenshots and the example show fictional data.